Privacy Policy

Who We Are

Johar Engineering (“we,” “us,” or “our”) is an authorized KSB valve dealer operating from Pune, Maharashtra, India. This privacy policy explains how we handle personal information collected through our website joharengineering.in, phone, email, and WhatsApp communications.

Business address: W3, Road 323, Uruli Devachi, Pune – 412308, Maharashtra, India.
GSTIN: 27AASFJ7971R1Z0
Contact: ammar@joharengineering.in

Information We Collect

We collect information that you voluntarily provide to us when you enquire about our products or services. This may include:

• Your name and company name
• Phone number and email address
• Industry and plant type
• Valve specifications, quantities, and technical requirements submitted via our contact form, RFQ form, email, or WhatsApp
• Any other information you choose to share in your communications with us

We do not collect sensitive personal data such as financial information, Aadhaar numbers, or payment card details through our website.

How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiries and provide valve quotations
• To process and fulfil valve orders and service requests
• To provide technical support and product recommendations
• To communicate about your orders, deliveries, and after-sales service
• To send relevant product updates or offers (only if you have opted in or have an existing business relationship with us)

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:

• KSB Limited: We may share technical enquiry details with KSB for product sizing, pricing, and order processing, as we operate as an authorized dealer within KSB’s distribution network.
• Logistics partners: Shipping address and contact details may be shared with courier or transport companies for delivery purposes.
• Legal requirements: We may disclose information if required by law, regulation, or legal proceedings under Indian law.

Third-Party Services on This Website

Our website uses the following third-party services:

• Google Fonts: We load typefaces from Google Fonts (fonts.googleapis.com). Google may collect basic technical information (IP address, browser type) when fonts are loaded. See Google’s Privacy Policy.
• Google Maps: Our contact page embeds a Google Maps widget. Google may collect usage data when the map is displayed. See Google’s Privacy Policy.
• WhatsApp: When you click a WhatsApp link on our site, your message is sent through WhatsApp’s platform, subject to WhatsApp’s Privacy Policy.

Cookies

Our website does not use cookies for tracking, analytics, or advertising purposes. We do not use Google Analytics, Facebook Pixel, or any third-party tracking tools. Third-party services embedded on our site (Google Fonts, Google Maps) may set their own cookies as described in their respective privacy policies.

Data Retention

We retain your enquiry and order information for as long as necessary to fulfil our business obligations, provide after-sales service, and comply with tax and legal record-keeping requirements under Indian law. Typically, business correspondence and transaction records are retained for a minimum of 8 years in accordance with the Indian Income Tax Act and GST regulations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to our legal retention obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at ammar@joharengineering.in.

Children’s Privacy

Our website and services are intended for business-to-business use. We do not knowingly collect personal information from individuals under the age of 18.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically.

Contact Us

If you have questions about this privacy policy or how we handle your data, contact us:

• Email: ammar@joharengineering.in
• Phone: +91 96998 47285
• Address: W3, Road 323, Uruli Devachi, Pune – 412308, Maharashtra, India